Inbound / Outbound Payments
LIFT 24X7 lets you offer the widest possible range of payment gateway channels—from web to text, email—even paper checks. You’ll never miss a payment because your customers couldn’t pay exactly the way they wanted when they wanted.
TAKING THE FRICTION OUT OF EVERY WAY
YOUR CUSTOMERS PAY
LIFT 24X7—OUR POWERFUL, WEB PAYMENTS
LIFT 24X7 Online web payments. Easy and effective way to accept online payments both Inbound/ Outbound, manage accounts and set payments options. The payment portal is mobile friendly, it’s convenient to perform online payments even thru a tablet or smart phone.
Web payments
LIFT 24X7 gives you an easy, effective way to accept online payments 24 hours a day, seven days a week through a customized, branded portal that customers reach through your corporate site. We’ll work with you to make implementation simple.
Customers can manage their accounts, set up payment options and make payments— all based on your business rules. Because the LIFT 24X7 PAY payment portal is responsive, it automatically switches to a fast, friendly mobile format when your customers visit using their tablet or smart phone.
- User-friendly interface
- Standalone implementation or full integration with your existing website
- Dynamic load balancing and scaling that adjusts to visit volume
- Display of payment amounts, balances, pending payment alerts, electronic documents and other account information
- ACH, pinless debit and credit card payment processing
- Same-day one-time payments
- Setup and management of recurring payments
- Variable payments based on your business rules
- Creation and use of saved payment accounts
- CFPB-compliant eBilling enrollment and management
- Tiered convenience fees
- Integrated payment confirmation by mail, email or text
- Automated posting of payments to your accounting system or servicing platform
- Comprehensive user analytics
- SSAE16, HIPAA and PCI-DSS certified
Agent payments
LIFT 24X7 gives your customer service agents the instant information they need to process payments quickly and efficiently — no more toggling between multiple systems. We’ll create a customized LIFT 24X7 portal that gives your agents fast access to accurate real-time customer information, including account status, preferences and rules-based payment options.
- Friendly interface customized for your agents’ needs
- ACH, pinless debit and credit card payment processing
- Instant access to customer information, including saved payment accounts
- Same-day or future-dated one-time payment processing
- Pending payment management
- Setup and management of recurring payments
- Integrated payment confirmation by mail or email
- Automated posting of payments to your accounting system or servicing platform
- Detailed reporting and returns management by individual agent
IVR payments
LIFT 24X7’s integrated voice response solution lets your customers make phone payments quickly and securely — 24 hours a day, seven days a week. We’ll create a friendly, bilingual, professionally voiced IVR system that builds your brand and follows your business rules. Because we host and manage the solution, it’s cost effective and easy to implement.
- Standalone implementation or full integration with your existing solutions
- Presentment of payment amounts, balances, pending payment alerts and other account information
- ACH, pinless debit and credit card payment processing
- Variable payment processing based on your business rules
- Support for creation and use of saved payment accounts
- Same-day one-time payment processing
- Setup and management of recurring payments
- Skills-based call routing and transfer to live agents
- Support for tiered convenience fees
- Integrated payment confirmation by mail or email
- Lower origination costs by leveraging your own bank and existing ACH volume
- Automated posting of payments to your accounting system or servicing platform
Online bill payments
LIFT 24X7 processes transactions seamlessly when your customers pay through their financial institutions. Access to the MasterCard RPPS network connects you to virtually every consumer in the United States who uses online bank bill pay — and gets those payments to you electronically.
- Optimization of electronic payment volume — lowering costs and improving productivity
- Accommodation of wide variety of file formats
- RPPS payments posted and settled faster than paper or other electronic payments
- Account editing, routing, settlement and posting functions completed within 24 hours
- High level of payment assurance through RPPS good funds environment
- Robust security through advanced risk-management procedures
- Unique ability to apply business rules to RPPS payments — including automation of returns
Text payments
Customers open 94 percent of text messages within nine minutes or less. LIFT 24X7’s text-based billing reminders and mobile-enabled payment gateway systems dramatically improve on-time payments, reduce collection costs and build customer confidence. The LIFT 24X7 text payment solution lets qualified customers pay instantly and easily.
- Opt-in billing reminders with current balance, due date and payment link
- Instant pay by ACH, pinless debit and credit card
- Payment confirmation by text
- Text message confirmation of recurring payment setup
- Two-way text notification and payments
- Compliance with all rules and regulations
Checks
If your lockbox vendor is like most, routine processing leaves you with mountain of transactions that didn’t go through. LIFT 24X7 gives you a smarter, faster way to process and resolve these exceptions. We’ll receive your vendor’s exception files load them into LIFT 24X7, where you have full access to complete account information that makes research and correction faster and easier.
- Automated transmittal of corrected items to bank
- Timely update of customer account and posting of funds
- No need to login into separate system for correction
- Fewer resources and time required to work exceptions
